
Salesforce CRM Online Training
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Salesforce CRM Online Training Course Content
Salesforce Developer Training Course Curriculum
Module 1
Application Design and Overview of Force.com (Dev 401)
Components of an application
Model-view-controller design paradigm
Given a scenario, determine whether sufficient information
is available to plan/build/design an application
List and describe the steps required to design and deploy a
successful application built using the declarative capabilities of the
Force.com platform
List and describe the building blocks of an application
provided by the Force.com platform
Module 2
Data Model (Dev 401)
Describe how to create a functional data model for a
business application
Given a scenario, select the features required to create a
functional data model for a business application
Describe the properties and implications of choosing one
object relationship type over another and distinguish among relationship types
Given a scenario, distinguish among object relationship
types, describe how to create relationships, and determine which relationship
should be recommended
List and describe the features used to set permission and
data access in a custom app
Given a scenario, select the appropriate feature (e.g.,
profiles, defaults, roles) to provide appropriate permissions and data access
in a custom app
List and describe optional (Salesforce-enabled) features for
managing the application (e.g., create audit fields, encrypted fields,
multicurrency)
Module 3
User Interface (Dev 401)
List and describe the components of any Force.com
application user interface
Given a scenario, determine the capabilities and constraints
of the declarative framework for building a user interface (e.g., what can and
can't be done in a page layout)
Describe use cases for how Force.com pages can extend the
user interface in the declarativeframework and when to do so
Describe the capabilities and functionality of Force.com
sites
List and describe how to create formulas, validation rules,
and workflow rules
Module 4
Business Logic (Dev 401)
Given a scenario, determine which Force.com feature to use
to solve a business requirement and/or describe how to apply the solution
List and describe the capabilities of the Force.com approval
processes
Given a scenario, select the appropriate features of
Force.com approval processes to satisfy business requirements
List and describe the features of the Force.com platform for
debugging and monitoring automated business processes
Describe use cases for extending business logic through
Force.com code
Module 5
Data Management (Dev 401)
List and describe the capabilities and constraints of import
wizards
List and describe the capabilities and constraints of
API-based tools for managing data
List and describe the functions of the Force.com Data Loader
Describe use cases and functions of external IDs and upsert
Given a scenario, determine appropriate uses of the GUI and
command-line interface for the data loader
Describe the characteristics of Force.com record IDs
Module 6
Reporting and Analytics (Dev 401)
List and describe capabilities of reports and analytics of
the Force.com platform
List and describe constraints of reports and analytics of
the Force.com platform
Given a scenario, determine methods for analyzing and
displaying data
Module 7
Getting Your Organization Ready for Users (ADM 201)
Set up the company profile
Configure the user interface
Set up activities and calendars
Configure search settings
Set up Chatter
Understand Salesforce1 settings
Module 8
Setting Up, Managing Users, (ADM 201)
Manage user profiles
Create and manage users
Troubleshoot user login issues
Understand SalesforceA capabilities
Set up Chatter Free and Chat
Module 9
Security and Data Access (ADM 201)
Restrict logins
Determine object access
Manage record access with the role hierarchy
Deal with record access exceptions
Manage field-level security
Module 10
Customization: Fields (ADM 201)
Administer standard fields
Create new custom fields
Create selection fields: picklists and lookups
Create formula fields
Work with page layouts
Work with record types and business processes
Maintain data quality
Module 11
Managing Data (ADM 201)
Import new records using import wizards
Update existing records with the data loader
Keep records up to date with Data.com and social accounts
and contacts
Mass transfer records between users
Back up data with a weekly export
Mass delete records
Module 12
Reports and Dashboards (ADM 201)
Run and modify reports
Create new reports with the report builder
Filter reports
Summarize report data with formulas and visual summaries
Print, export, and email reports
Build dashboards
Module 13
Automation (ADM 201)
Manage email administration
Set up workflow rules
Automate leads and cases
Module 14
Managing the Support Process (ADM 201)
Automate the support process
Understand the Service Cloud console
Enable collaboration in the Service Cloud
Analyze support data with reports and dashboards
Module 15
Lighting and Mobile Components of Salesforce
Introduction to Salesforce1
Use case of appropriate Global and Object specific actions
Action Layouts for Salesforce1
Introduction to Lightning Process Builder
Deployment Considerations