Salesforce CRM Online Training

Salesforce Developer Training Course Curriculum

Module 1

Application Design and Overview of Force.com (Dev 401)

Components of an application

Model-view-controller design paradigm

Given a scenario, determine whether sufficient information is available to plan/build/design an application

List and describe the steps required to design and deploy a successful application built using the declarative capabilities of the Force.com platform

List and describe the building blocks of an application provided by the Force.com platform

Module 2

Data Model (Dev 401)

Describe how to create a functional data model for a business application

Given a scenario, select the features required to create a functional data model for a business application

Describe the properties and implications of choosing one object relationship type over another and distinguish among relationship types

Given a scenario, distinguish among object relationship types, describe how to create relationships, and determine which relationship should be recommended

List and describe the features used to set permission and data access in a custom app

Given a scenario, select the appropriate feature (e.g., profiles, defaults, roles) to provide appropriate permissions and data access in a custom app

List and describe optional (Salesforce-enabled) features for managing the application (e.g., create audit fields, encrypted fields, multicurrency)

Module 3

User Interface (Dev 401)

List and describe the components of any Force.com application user interface

Given a scenario, determine the capabilities and constraints of the declarative framework for building a user interface (e.g., what can and can't be done in a page layout)

Describe use cases for how Force.com pages can extend the user interface in the declarativeframework and when to do so

Describe the capabilities and functionality of Force.com sites

List and describe how to create formulas, validation rules, and workflow rules

Module 4

Business Logic (Dev 401)

Given a scenario, determine which Force.com feature to use to solve a business requirement and/or describe how to apply the solution

List and describe the capabilities of the Force.com approval processes

Given a scenario, select the appropriate features of Force.com approval processes to satisfy business requirements

List and describe the features of the Force.com platform for debugging and monitoring automated business processes

Describe use cases for extending business logic through Force.com code

Module 5

Data Management (Dev 401)

List and describe the capabilities and constraints of import wizards

List and describe the capabilities and constraints of API-based tools for managing data

List and describe the functions of the Force.com Data Loader

Describe use cases and functions of external IDs and upsert

Given a scenario, determine appropriate uses of the GUI and command-line interface for the data loader

Describe the characteristics of Force.com record IDs

Module 6

Reporting and Analytics (Dev 401)

List and describe capabilities of reports and analytics of the Force.com platform

List and describe constraints of reports and analytics of the Force.com platform

Given a scenario, determine methods for analyzing and displaying data

Module 7

Getting Your Organization Ready for Users (ADM 201)

Set up the company profile

Configure the user interface

Set up activities and calendars

Configure search settings

Set up Chatter

Understand Salesforce1 settings

Module 8

Setting Up, Managing Users, (ADM 201)

Manage user profiles

Create and manage users

Troubleshoot user login issues

Understand SalesforceA capabilities

Set up Chatter Free and Chat

Module 9

Security and Data Access (ADM 201)

Restrict logins

Determine object access

Manage record access with the role hierarchy

Deal with record access exceptions

Manage field-level security

Module 10

Customization: Fields (ADM 201)

Administer standard fields

Create new custom fields

Create selection fields: picklists and lookups

Create formula fields

Work with page layouts

Work with record types and business processes

Maintain data quality

Module 11

Managing Data (ADM 201)

Import new records using import wizards

Update existing records with the data loader

Keep records up to date with Data.com and social accounts and contacts

Mass transfer records between users

Back up data with a weekly export

Mass delete records

Module 12

Reports and Dashboards (ADM 201)

Run and modify reports

Create new reports with the report builder

Filter reports

Summarize report data with formulas and visual summaries

Print, export, and email reports

Build dashboards

Module 13

Automation (ADM 201)

Manage email administration

Set up workflow rules

Automate leads and cases

Module 14

Managing the Support Process (ADM 201)

Automate the support process

Understand the Service Cloud console

Enable collaboration in the Service Cloud

Analyze support data with reports and dashboards

Module 15

Lighting and Mobile Components of Salesforce

Introduction to Salesforce1

Use case of appropriate Global and Object specific actions

Action Layouts for Salesforce1

Introduction to Lightning Process Builder

Deployment Considerations